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Refund Policy
Effective date: June 22, 2026
Digital Product
Mario's Humidor Pro is a digital subscription service. Because you receive immediate access to all Pro features upon purchase, all sales are generally final.
7-Day Trial Window
If you subscribed to Mario's Humidor Pro and have not made significant use of the service, you may request a full refund within 7 days of your initial purchase date. Refund requests submitted after this window will be evaluated on a case-by-case basis and are not guaranteed.
How to Request a Refund
Email
support@marioshumidor.com with the subject line "Refund Request" and include:
• The email address associated with your account
• Your purchase date
• A brief reason for your request
We will respond within 2 business days. Approved refunds are processed within 5 business days and returned to your original payment method via Paddle.
Cancellations
You may cancel your Pro subscription at any time from within the app or by contacting us. Cancellation stops future billing immediately. No partial refunds are issued for unused time remaining in a billing period.
Exceptions
We do not offer refunds for:
• Annual subscriptions renewed after the 7-day window
• Accounts that have been terminated for violation of our Terms of Service
• Promotional or discounted subscriptions unless required by law
Mario's Humidor is strictly a software utility and inventory management platform. This platform does not sell, ship, or facilitate the purchase of cigars, tobacco, or related smoking accessories.