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Mario's Humidor

Support

Get help with Mario's Humidor.

Contact us
support@marioshumidor.com
We respond to all support requests within 1–2 business days.

Frequently Asked Questions

How do I add a cigar to my collection?
Tap the camera icon on the Collection tab to scan a cigar band — Mario will identify the brand, line, and vitola automatically. You can also add a cigar manually with the "+" button.
What's included in Mario's Humidor Pro?
Pro ($59.99/year + applicable tax) unlocks unlimited cigar storage, the Ask Mario AI concierge, private groups and challenges, and advanced analytics. See our Pricing page for the full comparison.
How do I cancel my subscription?
Manage or cancel your subscription from the Google Play app under Subscriptions on Android, or from the Profile tab if you subscribed on the web. Cancelling stops future billing — you keep Pro access through the end of your current billing period. See our Refund Policy for details.
Is my data private?
Yes. Your cigar collection, journal, and sensor data are stored securely and only accessible to you. We never sell your data. See our Privacy Policy for the full details.
How do I delete my account?
You can permanently delete your account and all associated data from More → Account Settings → Delete Account inside the app, or by emailing support@marioshumidor.com.

Report a Bug or Issue

Found something that isn't working right? Email us at support@marioshumidor.com with a description of the issue and, if possible, a screenshot — this helps us track it down quickly.

Mario's Humidor is strictly a software utility and inventory management platform. This platform does not sell, ship, or facilitate the purchase of cigars, tobacco, or related smoking accessories.

Legal · Pricing· Terms of Service· Privacy Policy· Refund Policy· Delete Account